Cancellations and Refunds
Refunds are not offered. Organize with Jess, LLC is committed to client satisfaction and will do everything in our power to ensure that clients feel satisfied with my services. We will offer the same respect to your time as you do to ours.
Sessions booked for the same week are considered firm and cannot be changed or rescheduled.
Cancellations made with one weeks notice will not be billed/credited.
Cancellations made with less than one weeks notice will be billed a cancellation fee of $75.
Cancellations made between 48 & 24 hours’ notice will be billed/credited at 50% of the scheduled time. If packages have been previously purchased, 50% of the scheduled time will be deducted from the remaining hours.
Cancellations with less than 24 hours’ notice will be billed/credited at 100% of the scheduled time. If packages have been previously purchased, 100% of the scheduled time will be deducted from the remaining hours.
With notification, we will wait as long as you need us to, however billing will begin at our appointment time.
If we have not heard from you, we will wait at your home/office for 15 minutes for you to arrive before moving on for the day and billing for the session.
If you require more than 15 minutes, you the client must make prior contact.
Photographs are utilized for tracking the progress of all organizational projects, and are taken before, during, and after the completion of the project. They are for Jess's personal reference only and will not be shown to anyone without client permission via a signed release form.
I understand that Jess will take photos of the space before the project has begun.
I understand that additional photos will be taken throughout the organizational process and once the project is completed.
I understand that in order to grant Jess permission to utilize photographs of this project I will have to fill out an additional waiver form.
Jess will not call to remind me of our appointment. All appointments are considered firm at the time of booking.
Clients are solely responsible for booking, cancelling and rescheduling all sessions.
The last 10 minutes of each session are reserved for Invoicing, check-ins and for booking future appointments. We will stop ten minutes early to accomplish this.
Billing & payments
All payments are due on the same day services are rendered. Unless previous arrangements have been made or a package has been purchased.
Clients may choose to pay via Cash, Check, Apple Pay, Android Pay, or Credit Card
Hourly and Package Rates
All future project rates are subject to change.
Packages expire six months from date of purchase.
I understand that Jess will inform me of any and all rate changes and they will be agreed upon prior to completing the project and before billing
We welcome you to be an active participant in the organization of your space.
It is important to keep in mind that as the client you will be the ultimate deciding factor in the length of the project.
You may choose to be more or less involved due to time or financial considerations. The more actively involved you and your family are, the fewer hours the overall project will take, and the more successful maintenance will be.
Children are welcome to be involved in sorting and discussing ideas pertaining to their possessions, but when it comes time for implementation we ask that children not be present.
Liability Waiver And Release
Client acknowledges that personal items and/or property may be inadvertently damaged or disposed of during the organization and cleaning process. Client agrees that Jess Trott and Organize with Jess, LLC are not liable for any loss or damage caused to both personal and real property as a result of the services provided, including damage caused by accident or negligence.
Client warrants that the home or other location where services are provided by Organize with Jess, LLC shall be in a safe and habitable condition for work to be performed. If any unsafe conditions exist, Client agrees to inform Jess Trott and Organize with Jess, LLC prior to any appointment times to ensure that proper precautions can be taken beforehand. Client may be liable to Jess Trott and Organize with Jess, LLC for any injuries caused by unsafe working premises.
Client acknowledges that they have read and agree to the above terms and conditions.
Before we begin working we will discuss and agree upon all policies and ensure we are on the same page. A mutually beneficial working agreement will be complete and signed by both parties.
Working Agreement - this form will be discussed & completed during our in-home consultation.
Organize with Jess, LLC prides itself on protecting our clients' privacy. Organize with Jess, LLC shall not discuss or disclose the details of our working relationship with any third party, unless authorized to do so by the client, or as required by law.
Organize with Jess, LLC will photograph the organization process, as outlined in the Photograph Acknowledgment and Release forms. Client may give permission to Organize with Jess, LLC to use photographs pursuant to the Photograph Release.
If there are any areas of your home or service location that you would not like to provide access to, or personal property which is not going to be part of the organization process, notice should be provided to Jess Trott and Organize with Jess, LLC at or before the time of the initial consultation.